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2026-09-10 · Source:TechRadar

The research firm argues that people and the knowledge they hold are central to the future of work, but both must evolve to operate effectively alongside AI.
Gartner has mapped out four trends that it believes will define the future of work, and the analyst firm's central message is unambiguous: humans, and the institutional knowledge they carry, remain vital to how organizations function. That importance, however, comes with a condition. In Gartner's assessment, people and the expertise embedded in them still need to adapt in order to work effectively alongside AI.
The framing pushes back against a simple substitution narrative in which AI simply replaces human labor. Gartner instead treats the accumulated, often undocumented understanding held by an organization's workforce as an asset that endures even as intelligent tools spread through the workplace. The firm's position, as summarized in the report, is that humans and institutional knowledge are vital — but adaptation to working alongside AI is still required.
For business and technology leaders, the implication is that workforce planning and AI strategy cannot be built in isolation. If institutional knowledge is vital, then retaining experienced employees, capturing their expertise and structuring day-to-day workflows so that people and machines complement one another becomes central to any AI deployment rather than an afterthought. Gartner's four trends, on this reading, describe a workplace being reorganized around that partnership.
The broader takeaway is that the future of work, in Gartner's view, will be defined not by humans being pushed aside but by how successfully they adjust to operating beside AI. Organizations that treat adaptation as a two-way process — evolving both their tools and the people who use them — are the ones that align most closely with the future of work the firm describes.
Mots-clés: Gartner · Future of Work · AI Adoption · Human-AI Collaboration
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